About the Job

Business Analyst (Help Desk / Benefits Systems)
Client: Mississippi Department of Human Services (MDHS)
State: Mississippi
Location: Jackson, MS (200 S. Lamar St, Jackson, MS)
Work Mode: Hybrid (Remote after initial 6 weeks of onsite training)
Duration: Starts ASAP (Target Start: 08/03/2026)
Positions: 2
Experience Level: Intermediate
Education: Associate's Degree (Minimum)
Work Hours: Monday-Friday, 8:00 AM - 5:00 PM (40-50 Hours/Week)
Overtime: Occasional
Travel: None
Background Check: Fingerprint Screening Required

Job Summary
The Business Analyst will serve as the primary point of contact for users experiencing help desk-related issues during the Success Data Conversion Project. The consultant will diagnose system issues, resolve user inquiries, manage support tickets, document incidents, coordinate with business and technical teams, and ensure smooth business operations.

Responsibilities
Serve as the primary contact for help desk support.
Troubleshoot software and system-related issues.
Resolve user inquiries involving manual data manipulation.
Receive, document, prioritize, and track support requests.
Manage tickets through JIRA, email, and data logs.
Work closely with MDHS business users and technical teams.
Escalate complex or recurring issues to management.
Maintain detailed incident documentation.
Perform root cause analysis.
Recommend system improvements based on recurring incidents.
Communicate effectively with end users regarding issue resolution.
Required Skills
Minimum 5 years of experience supporting automated benefit determination systems for:
SNAP
TANF
E&T (Employment & Training)
Experience providing Help Desk / User Support.
Experience diagnosing software/application issues.
Experience with manual data correction/manipulation.
Experience managing support tickets.
Strong documentation skills.
Strong verbal and written communication.
Excellent analytical and problem-solving abilities.
Experience interacting with both business users and technical teams.

Required Skills

• Business Analyst (Help Desk / Benefits Systems)
• Jira
• SNAP