About the Job

Business Analyst
Location: Onsite at 200 S. Lamar Street, Jackson MS

Description:
Candidates must have experience serving as the primary point of contact for users experiencing help desk related issues.

· Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation. Based on documented incidents in JIRA ticketing system, email or data log spreadsheet, ensure seamless business operations for the Success data conversion project.

· Experience in interacting with DHS program areas and technical staff regarding business and information technology needs.

· Manage receiving, prioritizing, and tracking support requests from phone calls, emails, or chat portals.

· Experience escalating issues and identifying complex or recurring problems for supervisor/manager resolution.

· Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.

· Critical -thinking skills to diagnose root causes and document each incident to serve as the basis for system enhancements.

REQUIRED SKILLS
Applicants must have at least 5 years of experience with automated systems for determining benefits for SNAP, TANF or E&T.

Required Skills

• Business Analyst
• SNAP
• TANF or E&T