About the Job

Job Summary
The Business Readiness Lead is responsible for planning, coordinating, and executing business readiness activities to support large-scale technology implementations and client migrations. This role works closely with Operations, Product, Client Services, Account Management, and Technology teams to ensure organizational, operational, and client readiness for successful deployments and post-go-live stabilization.

Key Responsibilities
Business Readiness Planning
Develop and maintain the CCS 2.0 business readiness strategy and roadmap.
Define readiness criteria for migration waves and key project milestones.
Establish readiness checkpoints and governance reviews.
Coordinate readiness activities across Operations, Product, Client Services, Account Management, and Technology teams.
Stakeholder Engagement & Change Management
Develop stakeholder engagement plans.
Coordinate communications with operational leaders and business teams.
Conduct change impact assessments.
Drive organizational adoption and readiness initiatives.
Identify, monitor, and escalate readiness concerns and risks.
Client Readiness Support
Partner with Client Migration and Operations teams to assess client readiness.
Validate client-specific operational requirements.
Coordinate readiness reviews and migration checkpoints.
Support migration wave planning and production readiness activities.
Ensure business continuity plans are in place for client migrations.
Testing & Readiness Validation
Coordinate business participation in SIT, UAT, parallel testing, and migration validation activities.
Ensure business workflows and operational processes are fully tested.
Validate production support procedures.
Track readiness defects and remediation activities.
Production Readiness & Hypercare
Coordinate production support readiness and cutover preparation.
Support hypercare planning and execution.
Monitor readiness metrics and post-go-live stabilization activities.
Ensure smooth transition of ownership to operational support teams.
Required Qualifications
Experience in healthcare operations, product implementation, client deployment, program management, business readiness, or change management.
Experience supporting large-scale technology implementations or platform migrations.
Experience coordinating cross-functional teams across Operations, Product, Technology, and Client Services.
Experience supporting enterprise testing, UAT, readiness reviews, and go-live activities.
Preferred Skills
Business Readiness Planning
Change Management
Stakeholder Management
Client Migration
UAT & SIT Coordination
Production Readiness
Hypercare Support
Cross-functional Leadership
Risk Management
Excellent communication and organizational skills

Required Skills

• Business Readiness Lead OAPT 672