About the Job

Position Details:

Job Title: IT Service Desk Technician
Client: State of Georgia – Department of Community Affairs (DCA)
Location: 60 Executive Park South, NE, Atlanta, GA 30329
Work Arrangement: Hybrid (Local candidates only; onsite as required)
Interview Mode: Web Cam or In Person
Key Responsibilities:

Provide Tier 1 & Tier 2 technical support for hardware, software, network, and application issues.
Support Windows 11 laptops/desktops, Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
Manage user accounts in Active Directory and Microsoft Entra ID (Azure AD).
Configure and deploy devices using Microsoft Intune and Windows Autopilot.
Handle ServiceNow incidents, requests, and asset management.
Troubleshoot VPN, MFA, printers, and endpoint devices.
Deliver excellent customer service while meeting SLA expectations.
Required Qualifications:

2+ years of Help Desk/Service Desk/Desktop Support experience (or 1+ year with an Associate degree).
Experience with Windows 11, Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), Intune, ServiceNow, VPN, and MFA.
Strong troubleshooting, communication, and customer support skills.
Knowledge of ITIL processes is a plus.
Experience supporting State or Local Government environments is preferred.
If this opportunity aligns with your experience and interests, please reply with:

Your updated resume
Current location
Work authorization
Expected hourly rate
Best contact number and time to reach you
I look forward to hearing from you!

Required Skills

• Windows 11
• Microsoft 365
• Active Directory
• Microsoft Entra ID (Azure AD)
• Intune
• ServiceNow
• VPN
• and MFA